Camping Department New Refund Policies

The Camping Committee has approved a new refund, cancelation and rescheduling policy for camp facility rentals. The policy was effective as of January 1, 2025.

New: Camp Facility Refund and Cancelation Policies

  1. All facilities collect and retain a deposit* that is non-refundable and non-transferable.
  2. Requests for refunds/cancelations/rescheduling need to be made in writing (preferably via email).
  3. Cancelation Timeline:
    1. 30+ days prior to arrival date = full refund less the deposit.
    2. 29 to 8 days prior to arrival date = full credit less the deposit.
    3. 7 days prior to arrival date = full forfeit of fees paid.
  4. Credits will be available for 365 days and can be used for any facility rental or program operated by the Northern Star Camping Department.
  5. Rescheduling requests without loss of deposit are allowed once per original reservation and may incur a rescheduling fee.
    1. The rescheduling fee is $25.00.
    2. Fees will be incurred when a change is requested less than 30 days prior to arrival date.
    3. Rescheduling requests received less than 24 hours in advance of scheduled arrival will not be honored.

*Facilities collecting the entire fee at time of registration will designate 35% of the fee to be the deposit (which is non-refundable and non-transferable).

Contact us

Camping

Customer Service
612-261-2303
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